Audiences and CSV imports

Audiences are Business features stored in the customer Runtime. Open Campaigns, then use the Audiences and Contacts areas.

Create an audience

Create a stable audience with a clear name and description. Add contacts individually or import CSV. A contact is keyed by normalized email and can carry profile fields used by templates. Removing a contact from one audience does not silently remove unrelated memberships.

Chunked CSV import

Prepare UTF-8 CSV with an email column and consistent headers. Start an import, review the mapping, then upload chunks. The Runtime records accepted and rejected rows per import, so a browser interruption does not require restarting successful chunks.

Inspect totals and row diagnostics. Fix rejected rows and retry failed work; cancel an active import to stop new processing, or delete a finished/canceled record when no longer required. Verify consent outside CFsend.

Before a campaign

Check audience count, sample contacts and required template variables. Suppressions and subscription preferences are enforced at send time, so delivered count can be lower than audience count. Send a test first, then monitor campaign and delivery logs.